1. Introduction
Neo Wallet respects your privacy and is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our wallet and associated services.
NEO Wallet Privacy Policy
Protecting Your Data and Ensuring Secure Blockchain Interactions
2. Data Collection
Neo Wallet is a non-custodial wallet and does not collect or store personal information by default. However, certain limited data may be collected in specific scenarios:
- Website Analytics: When visiting our website, anonymized analytics data (such as browser type, operating system, and session duration) may be collected to improve user experience.
- Support Requests: If you contact our support team, we may temporarily store your email address and query details to assist with your issue.
NOTE
We strictly avoid collecting sensitive information, including private keys, seed phrases, or transaction data.
3. Data Usage
The limited data we collect is used solely for the following purposes:
- Enhancing the functionality and user experience of Neo Wallet.
- Responding to support queries efficiently.
- Monitoring and improving website performance.
NOTE
Your data will never be sold, rented, or shared with third parties without your explicit consent.
4. Data Security
We implement industry-standard security measures to protect any data we handle:
- Encryption: All communications between you and our website are encrypted using HTTPS protocols.
- Access Control: Only authorized personnel have access to support-related data, and even this access is strictly limited.
- No Persistent Storage: Data related to support queries is deleted after resolving the issue.
NOTE
As a non-custodial wallet, your private keys and seed phrases are stored locally on your device, and we never have access to this information.
5. Third-Party Services
Neo Wallet may integrate with third-party services, such as blockchain explorers or analytics providers. These services may collect data independently, and we encourage you to review their respective privacy policies. Key points include:
- We only work with trusted third-party providers.
- No private or sensitive information is shared with these providers.
6. User Rights
As a Neo Wallet user, you have the right to:
- Access Information: Request details on any data we may have collected about you.
- Data Deletion: Request the deletion of any stored data (e.g., support-related information).
- Consent Withdrawal: Revoke consent for data collection where applicable.
NOTE
To exercise your rights, contact us via the support email provided on our website.
7.
Neo Wallet's website uses cookies for essential functionality, such as maintaining user sessions and enabling website analytics. You can manage cookie preferences through your browser settings.
8. Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated via our website. Please review this page periodically to stay informed about how we handle your data.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or your data, please reach out to us via:
- Email: privacy@neowallet.org
- Support Page: Accessible from the main website.
10. Key Takeaways
- Neo Wallet is designed to prioritize user privacy by minimizing data collection.
- Your private keys and seed phrases are never collected or stored.
- Any data collected (e.g., for support or analytics) is handled securely and deleted when no longer needed.